All Sales Final. We only exchange goods if they are defective, damaged or do not fit properly.
In circumstances where you consider a product defective or damaged, please contact us at 780-475-9912 within 48 hours of receipt of order with details of the products and defect/damage.
If there is a discrepancy in size, an exchange may be issued for the same product, in a different size, e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges. After 5 business days, all exchanges will incur a 20% restocking fee.
Seasonal or sale items are not eligible for exchange.
All inquiries regarding returns and/or exchange can be directed to Rosslyn Veterinary Clinic at 780-475-9912.
Please note that delivery charges will not be returned.