Returns & Exchanges

All Sales Final. We only exchange goods if they are defective, damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at 780-475-9912 within 48 hours of receipt of order with details of the products and defect/damage.

If there is a discrepancy in size, an exchange may be issued for the same product, in a different size, e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges. After 5 business days, all exchanges will incur a 20% restocking fee.

Seasonal or sale items are not eligible for exchange.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE.
IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

• Palatability - Pet will not eat or does not like the taste of the food.
• Quality - If there is a problem with quality of the product.
• Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to Rosslyn Veterinary Clinic at 780-475-9912.
Please note that delivery charges will not be returned.